Job description

Breguet, a name synonymous with innovation, elegance, and horological mastery, is seeking a passionate and experienced Boutique Supervisor to join their boutique team.

This is a unique opportunity to represent one of the most prestigious watchmaking maisons in the world and deliver an exceptional client experience that reflects our rich heritage and commitment to excellence.

What You'll Be Doing :

• Provide personalized service and product recommendations to meet sales goals.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.
• Manage CRM, loyalty programs, and customer complaints.
• Perform stock and cash counts, bank deposits, and discrepancy reporting.
• Handle defective items and manage inventory (cash, warranty cards, GWPs).
• Maintain boutique appearance and merchandising standards.
• Organize storage, reorder GWPs, and oversee general maintenance.
• Guide staff in delivering excellent service.
• Oversee repair services and ensure timely follow-up.
• File reports and documents accurately.
• Submit staff claims and ensure smooth internal communication.

Profile

• Minimum 3-5 years of experience in luxury retail, hospitality or high end customer service is preferred
• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Strong communication and interpersonal skills with a passion for delivering exceptional client service.
• Ability to build and maintain strong client relationships.
• Intellectual curiosity and a passion for learning.

Professional requirements

• Possess a recognized educational qualification or certificate appropriate to the position
• Good computer literacy skills