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Stellenbeschreibung

Breguet rekrutiert derzeit eine*n Sales Associate (all genders) für seine Boutique in Düsseldorf.

Der Verkaufsberater sorgt für außergewöhnliche Erlebnisse für alle Besucher der Boutique, um langfristige Beziehungen aufzubauen und Vertriebsziele zu erreichen. In Zusammenarbeit mit Kollegen wie dem Boutique-Manager und dem Breguet-Managementteam trägt der Verkaufsberaterdazu bei, sicherzustellen, dass jeder Kunde den hohen Servicestandard erlebt, der einer Breguet-Uhr würdig ist.

Dafür suchen wir Dich:

• Du bietest Kundinnen und Kunden ein exzellentes Verkaufserlebnis und hältst zeitnah und konstant angemessenen Kontakt mit potenziellen Kundinnen und Kunden sowie Eigentümern (Customer Service), um die vorgegebenen Verkaufsziele zu erreichen.
• Lade Kundinnen und Kunden zu lokalen Events rund um das Markenuniversum von Breguet ein und nehme daran teil.
• Unterstützung der Kolleginnen und Kollegen durch die Vorbereitung von Rechnungen, Geschenken und Verpackungen.
• Zeitnahe und regelmäßige Bearbeitung von Anfragen (Online, E-Mail, Telefon).
• Entwicklung und Pflege eines hohen Maßes an Verkaufstechniken und Uhrmacher-technischer Gewandtheit.
• Aufrechterhaltung der Beziehungen zu den Kunden als Teil der Breguet-Familie. Besondere Aufmerksamkeit für bestehende und neue VIP-Kunden, um deren Loyalität zu erhalten.
• Erkennen von Chancen und Vorschlagen von Kundenbetreuungsstrategien mithilfe von CRM. Einholen, Eingeben und Aktualisieren von Kundeninformationen und Verfolgen der Kundenbetreuungsaufgaben
• Aktive Beteiligung in der Pflege der Boutique: Aktualisierung von Produkt-Displays, Requisiten etc.
• Verstehen und Respektieren aller Betriebs- und Sicherheitsrichtlinien.
• Beachten der Sicherheit und der regelmäßigen Wartung der Uhren.

Was Dich dafür auszeichnet:

• Du verfügst bereits über Berufserfahrung im Vertrieb in einer Luxus-Boutique oder in der gehobenen Hotellerie
• Exzellenter Kundenservice und Achtsamkeit für Details sind Dir wichtig
• Unternehmergeist zur Entwicklung eines eigenen Geschäftssinnes und zum Aufbau langfristiger Kundenbeziehungen
• Teamplayer mit guten zwischenmenschlichen Fähigkeiten und einer „Can do“ Einstellung
• Intellektuelle Neugierde und Leidenschaft fürs Lernen
• Starkes Interesse an den Bereichen Feinuhrmacherei und Lebenskunst
• Englischkenntnisse wünschenswert

Kontaktperson

Alexander, Human Resources

The Swatch Group (Deutschland) GmbH

https://www.breguet.com/de

Description du poste

Ambassadeur / ambassadrice de notre Maison, vous contribuez à la croissance du chiffre d’affaires en offrant une expérience client personnalisée et exceptionnelle.
A ce titre, vos principales missions sont :
• L’accueil et le conseil clientèle en respectant les codes et l’ADN de marque ;
• Le développement du chiffre d’affaires et l’atteinte des objectifs fixés ;
• La fidélisation de notre clientèle et l’optimisation du fichier client ;
• La participation aux évènements de la Maison.

Profil

Vous possédez une première expérience dans la vente dans le secteur de l'Horlogerie-Joaillerie et/ou Luxe. Votre présentation et votre niveau de discours sont excellents. Vous êtes passionné(e) et animé(e) par la culture du résultat et le sens du service.

Compétences requises

Dynamique et autonome, votre goût du contact et votre écoute seront des atouts majeurs pour ce poste.

Job description

Sales and Business Development

• Exceed concession targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
• Maintain on-going relationships with clients as a part of the Breguet family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
• Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Retail Sales Advisors.

Team Leadership and Development

• Lead the concession team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
• Ensure coaching of each team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
• Together with the Boutique Manager, assemble a top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Breguet family from day 1. Monitor the team and take necessary Human Resources decisions to restructure the team.
• Monitor staff appearances and behaviour, in line with company policy and concession guidelines (uniform, makeup, language, hair, accessories, etc.).

Concession Operations

• Guarantee the proper maintenance of the concession space: cleanliness, proper visual displays and respect of VM guidelines.
• Comply with Selfridges, Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
• Assure the security and proper maintenance of stock timepieces.

Health & Safety Compliance:

• Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.
• Help with risk assessments and ensure that all health and safety regulations are adhered to within the concession

Profile

• Previous experience in managing or supervising team, ideally in a luxury retail concession environment.
• Strong leadership skills, with the ability to inspire, motivate, and manage a team.
• Deep understanding of the luxury retail market and customer expectations, with the ability to deliver a high-calibre service.
• Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
• Proven ability to meet sales targets and deliver outstanding customer service.
• Excellent verbal and written communication skills, with the ability to interact with colleagues and customers at all levels, with the ability to engage with high-end clientele.
• Ability to thrive in a dynamic, fast-paced environment, adjusting to changing customer demands and business needs.
• Strong organisational and multitasking abilities, with the ability to manage competing priorities and delegation skills.
• Strong attention to detail, ensuring store standards and procedures are followed precisely.
• Enthusiastic and positive with the ability to motivate others and contribute to a positive team environment.
• High levels of professionalism and a polished appearance.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.

Job description

The Boutique & Concession Manager motivates, coaches, and leads by example to ensure the consistently high level of client experience worthy of a Breguet timepiece. Working closely with the Brand Manager, the Head of Retail and HQ support functions, the Boutique & Concession Manager leads the teams across both locations to provide exceptional experiences for all clients – building long-term relationships and achieving sales targets.

Team Leadership

• Lead, motivate and manage both sales teams, ensuring they are trained in product knowledge, customer service, and brand values.
• Conduct regular team meetings, providing performance feedback, and fostering a positive team environment.
• Define clear targets and responsibilities for each team member.
• Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques.
• Anticipate turnover and take the lead in recruitment of new staff.
• Manage team rosters, vacations and overtime.

Sales and Business Development

• Ensure excellent client experience in boutique & concession and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets.
• Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners.
• Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.

Customer Experience

• Deliver a world-class customer service experience by adhering to the highest standards of service.
• Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces.
• Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.

Boutique Operations & Administration

• Guarantee the proper maintenance of the boutique & concession: cleanliness, proper visual displays and respect of VM guidelines.
• Ensure compliance with company policies, procedures, and safety standards.
• Make sure that all operating, H&S and security guidelines are understood and respected.
• Assure the security and proper maintenance of stock timepieces.
• Coordinate with suppliers, Logistics Department and HQ teams regarding product deliveries, restocks, and special collections.
• Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations.
• Manage boutique & concession budgets and expenses, maintaining efficient operational costs.

Reporting & Analysis:

• Track sales performance, inventory turnover, and customer feedback to assess the boutique & concession performances.
• Report on KPIs, sales trends, and customer insights to Brand Manager.
• Analyse and adjust strategies based on market conditions and client preferences.

Brand Representation

• Be the face of the brand, upholding the values, image, and reputation of the Breguet brand at all times.
• Represent the brand in local events, VIP client events, and high-profile promotions.
• Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base.

Profile

Experience

• Previous team management experience in luxury retail, preferably within the watchmaking, jewellery, or high-end fashion industries.
• Experience in leading successful team and driving sales in a competitive, high-end environment.
• Strong background in customer relationship management and clientele.
• Experience in a dual site management role would benefit, though not compulsory.

Skills

• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Leadership and team management capabilities.
• Deep knowledge of the luxury watchmaking industry, including product features, craftsmanship, and watchmaking history.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
• Ability to foster relationships with VIP clients and build a strong customer base.

Attributes

• Passionate about luxury timepieces and the craftsmanship behind them.
• Proactive, detail-oriented, and results-driven.
• High level of professionalism and discretion when dealing with high-profile clients.
• Intellectual curiosity and a passion for learning.
• Comfortable using Excel, Word, SAP.