Job description

The Boutique & Concession Manager motivates, coaches, and leads by example to ensure the consistently high level of client experience worthy of a Breguet timepiece. Working closely with the Brand Manager, the Head of Retail and HQ support functions, the Boutique & Concession Manager leads the teams across both locations to provide exceptional experiences for all clients – building long-term relationships and achieving sales targets.

Team Leadership

• Lead, motivate and manage both sales teams, ensuring they are trained in product knowledge, customer service, and brand values.
• Conduct regular team meetings, providing performance feedback, and fostering a positive team environment.
• Define clear targets and responsibilities for each team member.
• Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques.
• Anticipate turnover and take the lead in recruitment of new staff.
• Manage team rosters, vacations and overtime.

Sales and Business Development

• Ensure excellent client experience in boutique & concession and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets.
• Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners.
• Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.

Customer Experience

• Deliver a world-class customer service experience by adhering to the highest standards of service.
• Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces.
• Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.

Boutique Operations & Administration

• Guarantee the proper maintenance of the boutique & concession: cleanliness, proper visual displays and respect of VM guidelines.
• Ensure compliance with company policies, procedures, and safety standards.
• Make sure that all operating, H&S and security guidelines are understood and respected.
• Assure the security and proper maintenance of stock timepieces.
• Coordinate with suppliers, Logistics Department and HQ teams regarding product deliveries, restocks, and special collections.
• Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations.
• Manage boutique & concession budgets and expenses, maintaining efficient operational costs.

Reporting & Analysis:

• Track sales performance, inventory turnover, and customer feedback to assess the boutique & concession performances.
• Report on KPIs, sales trends, and customer insights to Brand Manager.
• Analyse and adjust strategies based on market conditions and client preferences.

Brand Representation

• Be the face of the brand, upholding the values, image, and reputation of the Breguet brand at all times.
• Represent the brand in local events, VIP client events, and high-profile promotions.
• Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base.

Profile

Experience

• Previous team management experience in luxury retail, preferably within the watchmaking, jewellery, or high-end fashion industries.
• Experience in leading successful team and driving sales in a competitive, high-end environment.
• Strong background in customer relationship management and clientele.
• Experience in a dual site management role would benefit, though not compulsory.

Skills

• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Leadership and team management capabilities.
• Deep knowledge of the luxury watchmaking industry, including product features, craftsmanship, and watchmaking history.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
• Ability to foster relationships with VIP clients and build a strong customer base.

Attributes

• Passionate about luxury timepieces and the craftsmanship behind them.
• Proactive, detail-oriented, and results-driven.
• High level of professionalism and discretion when dealing with high-profile clients.
• Intellectual curiosity and a passion for learning.
• Comfortable using Excel, Word, SAP.