Job description

Sales and Business Development

• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
• Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
• Achieve and exceed individual sales targets through proactive selling and closing techniques.
• Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
• Propose clients for, and participate in, local activation events in line with the Brand Universe.
• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Breguet accessories, ensuring stock is up to date and available.

Product Knowledge

• Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
• Ensure customers are fully informed about the features, craftsmanship, and value of products.
• Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Collaboration

• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
• Work closely with other team members to ensure a seamless and efficient store operation.
• Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
• Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Boutique Operations

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
• Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic.
• Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
• Support stock replenishment and stocktake procedures as required.
• Monitor stock levels and inform management of stock issues.
• Understand and respect all operating and security guidelines.
• Follow the security and proper maintenance of stock timepieces.

Profile

• Previous sales experience in a luxury Retail boutique ideally within watches or jewelry.
• Proven track record of meeting or exceeding sales targets.
• Experience in customer relationship management and building a loyal client base.
• Passion for luxury products and delivering an exceptional customer experience.
• Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
• Knowledge of luxury brands, products, and industry trends.
• Strong communication and interpersonal skills.
• High levels of professionalism and a polished appearance.
• Self-motivated, proactive, and results-driven.
• Team player with good interpersonal skills and a "can do" attitude.
• Intellectual curiosity and a passion for learning.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.