Job description

Main Function

The Senior Retail Sales Advisor provides exceptional experiences for all concession visitors in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Assistant Concession Manager and the Blancpain management team, the Retail sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Key Responsibilities

• Sales and Business Development:
  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service) in order to achieve the sales targets.
  • Propose clients for, and participate in, local activation events in line with the Brand Universe.
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
  • Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
• Concession Operations:
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  • Understand and respect all operating and security guidelines.
  • Follow the security and proper maintenance of stock timepieces.

Profile

• Previous sales experience in a luxury retail concession.
• Excellent client service and attention to details.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Team player with good interpersonal skills and a "can do" attitude.
• Intellectual curiosity and a passion for learning.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.